Q: Can I purchase multiple tickets?
A: Yes. Unique access codes will be sent out in individual emails to the email address used to purchase the tickets. The purchaser can then distribute those unique access codes to the other ticket recipients.
Note: the emails are sent in batches, if you purchase multiple tickets they may not arrive at the same time.
Q: I received my confirmation email, but I don’t know how to access the show?
A: You will be sent a unique access code and link to view the show via email. The access email will be sent out 3 hours in advance of the start of the show.
Q: The show is less than 3 hours away, and I haven’t received my access code in email
A: First, please check your spam/junk mailbox. If you still cannot find it, email support as soon as possible with your order number and email used to purchase the ticket so we can get you the code and link before the show starts.
Q: If I am unable to watch the live show, can I watch a rebroadcast?
A: Yes. Tickets are valid for both the live show and the rebroadcast.
Q: When is the video on demand period?
- 10/28: Deadstream @ 2pm PST (same as it's been)
- 10/29: No stream viewing available
- 10/30 + 10/31: 48-hour Video On Demand period for anyone who has previously purchased a ticket or buys a ticket after 10/28.
Q: Do I need to purchase a new ticket for the rebroadcast?
A: Previously purchased tickets for the live show include the rebroadcast, and new tickets will still be available for purchase during the rebroadcast window.
Q: Can I watch the rebroadcast multiple times?
A: Yes. Your ticket allows you to view the concert as many times as you’d like during the 48-hour rebroadcast period.
Q: I missed the live show and/or the video on demand period, can I still have access to the show?
A: After the 48-hour rebroadcast period, the show will no longer be available. The rebroadcast period is set by the artist and cannot be extended.
Q: Is the show downloadable?
Q: Can I watch the live show on multiple devices?
A: The access code will only work on one device at a time.